Privacy Policy

1. Introduction

We, Shenzhen Yiwuyu E-Commerce Co., Ltd., take your personal information seriously and are committed to using and keeping your personal information confidential. To protect your private information, we have developed this Privacy Policy (the “Policy”) in accordance with industry best practices and applicable laws and regulations.

This Policy is effective April 1, 2021 for existing users and immediately upon acceptance by new users.

2. Information We Collect

You can browse our website without telling us who you are or revealing any personal information about yourself. Once you provide us with your personal information, you are no longer anonymous to us.

We may collect and store the following personal information:

• Email address, physical contact information, date of birth, and gender information
• Transactional information based on your activity on the Site
• Shipping, billing, and other information you provide for purchasing or shipping items
• Community discussions, chats, dispute resolutions, and communications through our Site
• Other information from your interactions with our website, services, content, and advertisements

3. Marketing

We will not sell or rent your personal information to third parties for marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content, and advertising.

If you do not wish to receive marketing communications from us or participate in our ad customization program, you can indicate your preference in your account settings or follow the instructions provided in the communication or advertisement.

4. How We Use Your Information

Our primary purpose for collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:

• Provide the services and customer support you request
• Resolve disputes, collect fees, and troubleshoot problems
• Prevent potentially prohibited or illegal activities and enforce our User Agreement
• Customize, measure, and improve our services, content, and advertising
• Send you targeted marketing, service updates, and promotional offers
• Verify information accuracy with third parties

5. Cookies

We use “cookies” (small files placed on your hard drive) on certain pages to help analyze our web page flow, customize our services, content, and advertising, measure promotional effectiveness, and promote trust and safety.

Important information about cookies:

• Some features are only available through the use of cookies
• We use cookies to help identify you and maintain your signed-in status
• Most cookies are “session cookies,” meaning they are automatically deleted from your hard drive at the end of a session
• You can decline our cookies if your browser permits, but this may interfere with your use of some of our services
• You may encounter cookies from third parties on certain pages

6. No Spam, Spyware, or Spoofing

You may not use our communication tools to send spam or otherwise send content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks, and other malicious activity or illegal or prohibited content.

We do not permanently store messages sent through these tools. We do not rent or sell these email addresses.

7. Account Protection

Your password is the key to your account. Use unique numbers, letters, and special characters, and never disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account.

If you lose control of your password, you could lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

Accessing our website from a shared computer? Remember to log out and close your browser when finished to protect your information.

8. Accessing, Reviewing, and Changing Your Personal Information

You can review and change most of your personal information by logging into the website. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely.

You must promptly update your personal information if it changes or is inaccurate. Once made public, you may not be able to change or remove it. Upon your request, we will close your account and remove your personal information from view as soon as reasonably possible.

We may retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with investigations, and enforce our User Agreement.

9. Security

Your information is stored on our servers. We treat data as an asset that must be protected and use various tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure.

However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the Site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

10. Third Parties

This Policy addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are buyers or sellers on our Site or other sites throughout the internet, different rules may apply to their use or disclosure of the information you provide to them.

We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

11. Personal Information Manager

The Personal Information Manager is responsible for taking reasonable measures to protect user information and prevent unauthorized disclosure. The Personal Information Manager is not responsible for damage or loss of information due to unexpected incidents such as hacking or other network risks that may occur despite technical safeguards.

The Personal Information Manager is not responsible for any disputes arising from users’ posts.